Team, assets and operations management systems for construction companies

The Crew Master Model is a scalable product architecture and process framework I developed to modernize the internal operations of multiple construction and field-service companies. Although each implementation (Transprzęt, LuxDom, Antex, and others) had unique nuances, the core business challenges were consistently the same:

• No unified source of truth for tasks, crews, or materials

• Manual or inconsistent estimating processes

• Paper-based reporting and communication gaps

• Lack of transparency in costs, progress, and operational performance

• No digital structure to support daily decision-making

To solve this at scale, I created a modular, repeatable operating model that could be adapted for each client while maintaining a strong, consistent foundation.

Across all implementations, the goals aligned around:

1. Digitizing and structuring field operations

2. Automating and standardizing job estimation & cost management

3. Improving coordination between office teams and field crews

4. Creating real-time visibility into operations and unit economics

My role

Discovery & Research: interviews, ride-alongs, process mapping (AS-IS / TO-BE), and data flow analysis.

Process & System Architecture: defining domain models, information architecture, workflows, permissions and operational logic.

Product Ownership: backlog management, writing user stories, defining acceptance criteria, and coordinating with engineering.

UX Architecture: designing cross-module flows (estimates → job → crew assignment → reporting → invoicing).

Delivery Leadership: cross-functional coordination with developers, QA, and management; supporting releases and iteration cycles.

By acting as both product strategist and operational analyst, I ensured that each solution was not just functional, but anchored in the real daily work of field crews and managers.

Core Framework: Crew Master Model

At the center of every implementation was a modular, reusable product framework designed to support the full lifecycle of field operations. The Crew Master Model combined a unified job management flow with a flexible estimation and costing engine, enabling teams to move from initial inquiry to approved quote with consistency and speed. It included a scheduling layer for coordinating crews across multiple job streams, supported by a mobile-first reporting experience that allowed field workers to track progress, materials, and time directly on-site. The system also incorporated lightweight CRM capabilities, registers for materials and equipment, and operational dashboards that surfaced performance insights, unit economics, and workload distribution. Together, these components formed a coherent operating backbone—adaptable to each client, yet strong enough to standardize and scale their day-to-day operations.

Across all clients, the Crew Master Model delivered:

• Faster job estimates (from days to hours)

• Higher operational predictability through standardized workflows

• Reduced communication overhead between office and field

• Better visibility into costs and profitability

• Easier onboarding of new team members thanks to structured procedures

• Repeatable product foundation that could be deployed and adapted rapidly